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Privacy and Cookie Policy

This privacy notice discloses the privacy practices for METRIC. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. The choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Please carefully read our privacy policy & understand our policies and practices regarding your information and our handling of this information. By choosing to access our website, you are agreeing to our privacy policy. Our policy may change, with or without notice at any time – continuing to use our website shall be deemed as acceptance to any changes made to this policy. Please make sure to return to this page for any updates made to the policy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-265-5117 or via email:

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Access to and Control Of Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever sensitive information (such as credit card data) is collected, that information is encrypted and transmitted to us via a secure method. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


In order to use this website, a user must first complete the request for account form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about your account, orders, shipments, refunds, credits and payments.

Email Marketing

If you have opted-in to our marketing communications via our newsletter sign-up form or as part of customer registration, we will also contact you via the provided email address to tell you about specials & promotions, new products or services, the products/services on our site in which you have expressed interest, or changes to this privacy policy. You may opt out of these communications, either:

  • In part by using the "update preferences" link in the footer of our communications emails, OR
  • Entirely, at any time by following the "unsubscribe" link in the footer of our communications, OR
  • Entirely, at any time by using our unsubscribe form.


We request information from you on our order checkout form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.